Terms and Conditions

TERMS & CONDITIONS OF USE

The followings are terms and conditions of use and payment for services listed on MerPerle chain of websites

I. Regulations for service buyer(s) or user(s)

  • View services

– Access a set of websites on www.merperle.vn for information and select the destination or type of service you want to book. You can do directly (from here) to the sub-website/service in below links:

– Website of MerPerle Da Lat Hotel:  www.merperledalat.vn

  • Select the service you want to book:

–  Click on “Book Now” to choose the service you have already wanted. Services include:

 

N. Name of Room Code N. of rooms Size (m2) Type
1 Deluxe Twin Hill View DTH 92 32 2 beds 1,4m
2 Deluxe Double Hill View DDH 60 32 1 bed 2m
3 Deluxe Twin City View DTC 89 32 2 beds 1,4m
4 Deluxe Double City View DDC 61 32 1 bed 2m
5 Deluxe Family DFA 28 40 1 bed 1m4 + 1 bed 2m
6 Deluxe Triple DTR 14 48 3 beds 1m4
7 Executive Suite EXS 30 65 1 bed 2m
8 Luxury Grand Suite LGS 8 85 1 bed 2m + 1 sofa bed 1m4
9 Garden Grand Suite GGS 6 121 1 bed 2m + 1 sofa bed 1m4
10 President Suite PRS 1 165 1 bed 2m2 + 2 beds 1m4

(Room rates include daily buffet breakfast)

  • Other services: Pick-up/drop-off at the airport; Lunch/Dinner
  • Number of guest(s)
  • Period of time (date)
  • Book the service
    • Book the service
  • Payment and confirmation on the service
    • Payment/Input payment information
    • Confirmation will be sent to the email of the booker ( who input during the booking process)
    • Complete transaction

II. Process for partners (sellers or suppliers)

Not applicable in the scopes covered by this website

III. Process on handling (delivering/receiving)

  • Service confirmation will be sent to the email of the booker (who input during the booking process)

IV, Process of confirmation

  • Service confirmation will be sent to the email of the booker (who input during the booking process)

V. Process of Modification/Cancellation of booking:

  • Please refer to information of POLICY ON MODIFICATION, CANCELLATION OR NO SHOW

VI. Process of warranty/maintenance of service/products

  • Not applicable due to the specific characteristics of accommodation or tour service(s)

VII. Process of solving disputes/complaint

  • Complaints are received directly at the hotel or by email when check out: sales@merperle.vn
  • Solution(s) will be made at Customer Service Outlet or can be escalated to the management for further solution(s) ( after the guest(s) has already checked out

VIII. Process of payment

  • Payment made between buyer(s) and seller(s) (hotel and its partner(s))..

  • Payment method:
    • Prepay before check in by bank transfer, pay direct on web though VN Pay/One Pay payment gateway
    • Pay at check- out time at the hotel by cash, credit card. Please inform the credit card information upon making reservation.

We regulate and apply payment by credit card to all the online transactions on our website. This is carried out by cooperating with our partners. In the event there is an error, we are committed to coordinating to solve the issue(s)/problem(s) soonest for the utmost benefits of our valued guests.

Proceed Booking